What to expect

Service Policy

These operating policies keep mobile detailing appointments predictable and safe.

Vehicle access

The vehicle must be accessible at the scheduled location with enough safe working space.

Appointment requests

Customers request a future date and start time. Every appointment remains pending until confirmed by operations.

Cancellations and refunds

Customers may cancel online while the appointment is eligible under the displayed cancellation window. Later cancellations require support review and may receive a partial or no refund when costs have already been incurred. If we cancel and cannot reschedule, payments for unperformed service are refundable.

Weather and utilities

Outdoor mobile service may be rescheduled for unsafe weather. Any water, power, parking, or access requirements will be confirmed before arrival.

Vehicle condition

Pre-existing damage and unusually heavy conditions may be photographed and may require an adjusted scope before work begins.

Photos and damage records

Location, before, after, and damage photos may be stored with the appointment for verification, completion reporting, support, and disputes. Separate permission is required before using customer photos in advertising.